StakeMania Casino Privacy Policy

At StakeMania Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you access and use our services at https://stakemania.com/. We encourage you to read this document carefully before registering or using our platform. By completing the StakeMania Casino login process and using our site, you acknowledge and agree to the practices described in this policy.

Our platform is operated by Casiworx N.V., incorporated in Curaçao (Groot Kwartierweg 10, Livestrong Building, reg. no. 163922). Payments are processed through our payment agent, Xenith Ltd., registered in Cyprus (reg. HE 450395). We operate in accordance with applicable data protection legislation, and we are dedicated to maintaining the highest standards of data security for all our users.

1. Information We Collect

When you interact with StakeMania Casino — whether during registration, when you use our stakemania login page, or when you contact our support team — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, or driver's licence)
• Proof of address documents

Financial and Transaction Data

• Payment method details (credit/debit cards, e-wallets, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and navigation patterns on our platform
• Login times and account activity logs
• Information collected via cookies and similar tracking technologies

Communication Data

• Records of live chat conversations and emails sent to support@stakemania.com
• Marketing preferences and opt-in/opt-out records

2. How We Use Your Data

At StakeMania, we process your personal information for specific, lawful purposes only. We do not sell your data to third parties. The primary reasons we collect and use your data include:

• Account management: We use your registration details to create and manage your StakeMania Casino account, verify your identity, and enable the stakemania login functionality.
• Legal and regulatory compliance: We are required to verify your identity under anti-money laundering (AML) and Know Your Customer (KYC) regulations. This includes reviewing documents before processing withdrawals.
• Payment processing: We share relevant financial data with our payment agent Xenith Ltd. and approved payment providers to facilitate deposits and withdrawals.
• Fraud prevention and security: We monitor account activity to detect suspicious behaviour and protect the integrity of our platform.
• Customer support: We use your contact details to respond to queries submitted via live chat (available 24/7) or email.
• Bonus and promotional activity: We use your account data to apply eligible promotions, including welcome bonuses, reload offers, and our VIP Club rewards. Geographic restrictions apply to certain promotions.
• Marketing communications: With your consent, we may send you updates about new games, bonus codes, and promotions available at StakeMania Casino.
• Responsible gambling: We use data to monitor your gaming behaviour and provide appropriate responsible gambling tools if needed.

3. Legal Basis for Processing

Our StakeMania Casino operations are governed by the laws of Curaçao, and we process your personal data under the following legal bases:

• Contractual necessity: Processing required to provide our services and fulfil our obligations to you as a registered player.
• Legal obligation: Processing necessary to comply with AML, KYC, and gaming regulatory requirements under our licence application OGL/2024/1278/0497 with the Curaçao Gaming Control Board.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services.
• Consent: Processing for direct marketing purposes, which you may withdraw at any time.

4. Cookies and Tracking Technologies

We at StakeMania use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyse site traffic, and deliver relevant content. The types of cookies we use include:

• Essential cookies: Necessary for the platform to function correctly, including maintaining your session during stakemania casino login.
• Analytical cookies: We use these to understand how visitors interact with our site and to improve its performance.
• Marketing cookies: Used to deliver personalised promotions and track the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect the functionality of our platform.

5. Sharing Your Information

Our StakeMania Casino team may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: To facilitate deposits and withdrawals via methods such as Visa, Mastercard, Skrill, Neteller, MuchBetter, and cryptocurrency networks.
• Identity verification providers: To fulfil our KYC obligations.
• Regulatory authorities: We may disclose information to relevant authorities in Curaçao or other jurisdictions if legally required.
• IT service providers: Companies that support our platform infrastructure and security systems.
• Marketing partners: Where you have given consent for us to share data for marketing purposes.

We require all third parties to handle your data securely and in accordance with applicable law. We do not permit our service providers to use your personal data for their own purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil our legal and regulatory obligations. After account closure, we may retain certain records for a minimum period as required by Curaçao gaming regulations and applicable AML legislation. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at StakeMania:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at support@stakemania.com. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

8. Security Measures

We take data security seriously at StakeMania. We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and internal access controls. However, no online platform can guarantee absolute security, and we encourage you to keep your login credentials confidential.

9. Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to delete such information and close the account.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices or applicable legal requirements. When we make material changes, we will notify you by posting an updated version on our website. Your continued use of the StakeMania Casino platform following any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website, or you can contact us directly by email at support@stakemania.com. We at StakeMania Casino are committed to addressing your privacy concerns promptly and transparently.